Please contact us by email to firstname.lastname@example.org within 7 days from the date of delivery in order to make a return for exchange.
In order to process your exchange, please email email@example.com with your details and contact number to resolve and assure the process of your return.
Returns must be sent via Registered Post and directed to:
The Rare Tide
11 Timbertop Mead, Burleigh Heads ,QLD
Please note, The Rare Tide will not be responsible for return shipping costs (nor duty reimbursement in the case of international purchases - other than faulty items) for the exchange of change of mind items. And it is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.